Beginning January 1, 2023, the City of Chicago will offer a FREE full lead service line replacements whenever a leak or a break occurs on a lead service line. Participation in this program is FREE! Call 311 if you believe that you have a leak or break on your service line. The city will send a crew to determine whether break is on public or private side. If the leak is on the private side, you are responsible for hiring the plumber to repair the line. If the leak is on the public side (see image below), call 311 for a City crew to come out and repair the line.
Any leak in your interior plumbing is private property and are not covered by City programs. If you suspect you have a water leak but aren’t sure who is responsible for that leak location, call 311 to report the leak.
Call 311 to report the leak or break
If the leak is on the public side, City crews will repair the line. If the leak is on the private side, you are responsible for hiring the plumber to repair the line (see graphic below for ownership split of the water service line). City Crews will determine the material of your service line. If it’s lead, they will collect your contact information to schedule you for a full service line replacement.
The City’s crew or City’s contractor will schedule a pre-construction meeting with you to plan the full replacement.
The City’s crew or City’s contractor will replace the lead service line and install a meter. Replacement of the public and private side may happen on different days. Flush your water per instructions. Using filters that are NSF-53 certified to remove lead is recommended for the first three months after any construction work.
Receive free follow-up lead testing of your water by calling 311 or going to chicagowaterquality.org. Leaks in your interior plumbing (the piping more than two feet from where your water service enters your house) are not impacted by this program. You do not need to replace your water service line following a leak in your interior plumbing.